Knowledge Management

Course Description

Welcome to the Knowledge Management course. Today’s culture thrives on knowledge. It is evident in the items we buy and in the activities we invest time in. Being knowledgeable offers an advantage when making decisions or implementing strategies. The Internet distributes knowledge at split-second rates. Laptops and smart phones bring knowledge to our fingertips. As the old adage goes, “knowledge is power.” 

Organizations have a wealth of knowledge accessible to them through employees, and through customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.  

Knowledge Management is the establishment of a system that captures knowledge purposefully; incorporating it into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together toward a common goal, there is knowledge to be harvested, stored, and dispensed as needed. 



This course is designed to help you in the following ways: 

  • Understand the basic concept of knowledge management (KM) 
  • Identify the do’s and don’ts of KM 
  • Identify the KM life cycle 
  • Identify the new KM paradigm 
  • Identify the KM models 
  • Understand how to build a KM rational for your company 
  • Understand how to customize KM definitions 
  • Identify the steps to implementing KM in your organization 
  • Identify tips for success 
  • Understand the advance topics in KM