Contact Center Training

Course Description

For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.  



At the end of this course, participants should be able to understand: 

  • How to get management involved in training 
  • Why peer training works 
  • That manners are important with a contact center 
  • How to build rapport with the callers 
  • How to deal with difficult customers