Contact Center Training

Course Description

For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.

Deliverables:

At the end of this course, participants should be able to understand:

How to get management involved in training
Why peer training works
That manners are important with a contact center
How to build rapport with the callers
How to deal with difficult customers