Communication Strategy

Course Description

Welcome to the Communication Strategies course. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This course will help participants understand the different methods of communication and how to make the most of each of them. 



By the end of this course, participants should be able to: 

  • Understand what communication is 
  • Identify methods of communication 
  • Identify barriers to communication and how to overcome them 
  • Develop non-verbal and paraverbal communication skills 
  • Use the STAR method 
  • Listen actively and effectively 
  • Ask good questions 
  • Use appreciative inquiry as a communication tool 
  • Adeptly converse and network with others 
  • Identify and mitigate precipitating factors 
  • Establish common ground with others
  • Use “I” messages