Call Center Training

Course Description

Welcome to the Call Center Training course. A well-trained call center is the heart of any operation. Call center employees who know how to handle a great variety of situations with skill and professionalism will be an asset to the organization, and will benefit themselves in terms of salaries and performance bonuses. Call Center Training offers the employee an opportunity to enter their work area with the confidence that they are equipped to answer questions and overcome objections, and ultimately close the deal.

Deliverables:

At the end of this course, participants should be able to:

Define and understand call center strategies
Identify different types of buying motivations
Create SMART Goals
Become familiar with strategies that sharpen effective communication
Use proper phone etiquette
Set benchmarks